Refund Policy

Customer-Requested Cancellations

Change of Plans

If your plans have changed, please initiate the cancellation process by emailing us at info@ziyarahtaxi.com at least 24 hours before your scheduled arrival time. We appreciate your understanding in helping us manage our resources efficiently.

Service-related Issues

1. Delayed Service

We value your time and apologize for any inconvenience caused if your booked vehicle arrives more than 30 minutes late. You are eligible to request a full refund. Your time matters, and we’re committed to making it right.

2. Incorrect Vehicle Assignment

If the provided vehicle doesn’t match your booking, you have the flexibility to choose either a change of vehicle or a full refund. Your satisfaction is our priority, and we want to ensure your journey meets your expectations.

Refund Process

To Initiate a Refund Request

1. Customer-Requested Cancellations

Please send an email to info@ziyarahtaxi.com at least 24 hours before your scheduled arrival time.

2. Delayed Service or Incorrect Vehicle Assignment

Contact our customer support team through our Contact Page or reach out to us on WhatsApp.

What to Expect

• Refund requests will be processed within 10 business days of receiving your request.
• Refunds will be issued through the original payment method.

Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

1. First, check your bank account again.
2. Then, contact your credit card company; it may take some time before your refund is officially posted.
3. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still haven’t received your refund, please contact us at info@ziyarahtaxi.com.