Cancellation Policy
At ZiyarahTaxi, we know plans can change. This Cancellation Policy explains how and when you can cancel or modify a booking, and whether any fees apply.
1. Free Cancellation
You may cancel or modify a booking at no charge if you request the change at least 2 hours before your scheduled pickup time.
2. Cancellations Within 2 Hours of Pickup
Cancellations made fewer than 2 hours before the scheduled pickup time may be subject to a cancellation fee of up to 50% of the trip fare, as the driver and vehicle may already have been assigned to your journey.
3. No-Show
If the driver arrives at the pickup point and is unable to reach you within 15 minutes of the scheduled time, the trip may be treated as a no-show. No-shows are subject to the full trip fare.
4. How to Cancel or Modify
To cancel or modify your booking, please contact us on WhatsApp or by phone using the details provided at the time of booking. Please have your booking reference number ready.
5. Cancellation by the Company
In the unlikely event that we need to cancel your trip (for example, due to a vehicle issue or road conditions), we will offer you an alternative vehicle, a rescheduled time, or a full refund. You will not be charged any fee when we cancel your booking.
6. Refunds
Any refund you are entitled to will be processed in line with our Refund Policy. Please allow a reasonable period for the refund to appear in your account depending on your payment method.
7. Contact
If you have any questions about this Cancellation Policy, please contact us using the details provided on our website.