Frequently Asked Questions
Booking & Availability
You can book by WhatsApp or phone on +966 56 385 4175, by email at info@ziyarahtaxi.com, or through our booking form. We confirm every booking with a reference number — please keep it for any later change or cancellation.
No. Bookings are made with zero deposit, and you can pay after the service is completed. There is nothing to pay upfront, and no card is needed to reserve.
For pickups at Jeddah and Madinah airports we need a copy of your visa. This is a legal requirement in Saudi Arabia, so please send it along with your booking by WhatsApp or email.
Yes. Meet and greet is available on request and is charged as an extra. Mention it when you book and we will confirm the cost with you before you travel.
Fares & Payment
The fare depends on your route, the distance and the vehicle you choose. We agree a fixed quote with you before departure, so you know the full amount in advance and it will not change on the day. For per-route prices, see our Fare Guides.
During the peak Umrah and Hajj seasons a surcharge can apply because of demand. Any surcharge is shown in your quote before you book, so there are no surprise charges when you arrive.
You can pay by cash or card. We also accept STC Pay and Mada. Payment can be made after the trip is completed.
No — we don't ask for or expect a tip. The fare you agree is the fare you pay, and there is nothing extra to add for the driver.
Vehicles, Child Seats & Languages
We run four sizes: sedan (up to 4 passengers), SUV (up to 7), van (up to 11) and minibus (up to 19). If you are unsure which to book, tell us the number of passengers and the amount of luggage and we will recommend the right one.
As a guide: a sedan takes 2 large and 1 small bag, an SUV up to 5 large and 2 small, a van 6 large and 2 small, and a minibus 11 large and 5 small. If you have more, let us know when you book so we can match the right vehicle.
Yes. Child seats are available for children up to 2 years old. Mention it when you book and we will arrange a seat in the vehicle for your trip.
Our drivers speak Arabic, English, Urdu and Hindi, so you can travel in the language you are most comfortable with.
Cancellations, Changes & Support
Yes. You can cancel or change your booking free of charge as long as you do it at least 2 hours before pickup. Contact us by WhatsApp, phone or email and we will confirm the change.
If you cancel within 2 hours of pickup, a cancellation fee of up to 50% of the trip fare may apply. Tell us straight away and we will confirm the exact amount with you.
Your driver waits at the pickup point for 15 minutes. If you cannot be reached within that time, the booking may be treated as a no-show and the full fare charged. If you think you will be late, message us and we will do what we can.
If we need to cancel your trip, you get a choice of an alternative vehicle, a rescheduled pickup time, or a full refund — with no cancellation fee from us.